Customer Service Agents ( Help Desk)

Characteristics of a good CSA:

1. They should rely on personal experience and hunt for useful content.
2. They are expected to have diagnostic skills and be able make judgements.
3. They should be able to handle each customer interaction with courtesy and efficiency.

nb: A problem resolution is about the knowledge that drives a conversation between customer and agent.

Hire a new IT member

Standards for hiring a new IT member in your team

Always perform the following checks:

1. References : References should be work-related not friends, tutor or prof..

2. Background Check : Character of the person and mindset is an important factor

3. Previous places he has worked and job positions

5.Certification standard: Validity of Degree and Awarding body

These steps are hard but they ensure security in your company

Cryptogtraphy

Cryptanalysts are practitioners of cryptanalysis, the art and science of breaking through the disguise.

The branch of Mathematics that encompassing both cryptography and cryptanalysis is cryptology and its practitioners are cryptologists.

A cryptographic algorithm also called cipher, is the mathematical function used for encryption and decryption.

First Test

Hi there!!
This is my very first posting for my first blog.
See you soon.